Voice AI that answers the phone, understands the request and updates the system behind it.
Thalenor develops AI voice agents that handle inbound and outbound calls: speech recognition, a managed conversation state, your business knowledge, approved tools such as calendar and CRM, and a clean transfer to a person when the call needs one.
From ring to result.
Call
Inbound or outbound over your telephony provider.
Speech recognition
Audio to text with low latency.
Conversation state
Intent, entities and where the call currently stands.
Business knowledge
Your services, policies, availability.
Approved tools
Calendar, CRM, database, payment link.
Human transfer
Warm hand-off with a written summary when needed.
What is an AI voice agent?
An AI voice agent is a phone-capable system that converts speech to text, understands intent within your business context, takes actions through approved tools such as booking systems and CRMs, and replies with natural speech. It is not a menu tree. It can reschedule an appointment, answer a stock question or qualify a caller, and it hands over to a human when the conversation goes beyond its scope.
A rescheduling call, with an interruption and a hand-off.
Voice is harder than chat: turn-taking, interruptions, accents and latency. This is what a well-designed call looks like when the caller changes their mind and then asks for something out of scope.
- 00:00Inbound call answered. Disclosure played: 'You are speaking to an automated assistant.'
- 00:07Caller asks to move an appointment to Friday afternoon. Intent and entities detected.
- 00:12Calendar checked. Friday 15:30 offered.
- 00:15Interrupts mid-sentence: 'Actually, can we do Monday?'
- 00:24Monday 11:00 offered and confirmed. Slot reserved, SMS confirmation queued.
- 00:41Caller asks about a refund. Out of scope: warm transfer to a person with a written summary.
The calendar API is slow to respond.
The assistant says it is checking, rather than going silent.
If the lookup fails, it offers a callback or a transfer instead of guessing availability.
The failed lookup is recorded against the call for review.
Calls that repeat are calls that can be handled well every time.
Appointment changes, opening hours, order status, first-stage qualification. A voice agent handles these consistently, in the caller's language, and passes everything else to a person with the context already written up.
Common call types, done properly.
AI receptionist
Answer, identify the caller, route or handle, and record the outcome.
Appointment booking and rescheduling
Connected to the real calendar, with confirmations by SMS or WhatsApp.
Inbound enquiry qualification
Ask the questions your team would ask; write the summary into the CRM.
Outbound reminders and follow-ups
Payment reminders, appointment confirmations, service follow-ups with opt-out handling.
Multilingual conversations
English, Hindi and Punjabi where the speech models support the accuracy you need.
The voice pipeline, from audio to action.
Latency budgets, interruption handling and scoped tools are what separate a usable voice agent from a demo.
Every stage is measured. Model choice, streaming and short confirmations keep replies inside a natural turn.
Recording and automated-assistant disclosure are configured per jurisdiction.
Accuracy is tested with your callers' accents before committing to a language.
Straight answers to the questions that decide a project.
- Deploy a voice agent that pretends to be human.
- Let the assistant guess availability or prices when a tool call fails.
- Promise recognition accuracy for a language we have not tested with your callers.
Will callers hang up on a robot?
Some will. Disclosure, a fast natural voice and an instant path to a person keep most on the line for the calls a voice agent should handle.
What if it misunderstands?
It confirms before acting on anything that matters, and low confidence leads to a clarifying question or a transfer, not an assumption.
Can it handle Punjabi or Hindi?
Possibly. We test recognition accuracy for your callers first and only commit when it holds up.
What is logged?
Transcript, detected intents, tool calls, outcomes and transfers. Recordings only with consent and where lawful.
Can staff take over live?
Yes. Warm transfer with a written summary is a core feature.
Questions worth asking first.
Yes. We recommend disclosing it at the start of the call. Clear disclosure and an easy path to a person builds more trust than pretending.
Show us the calls your team handles repeatedly.
A week of call notes is enough to see which conversations a voice agent should own and which should always reach a person.